Frequently Asked Questions (FAQ)
Orders and Payments
Q: How can I place an order?
A: You can place an order on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, net banking, UPI, and various digital wallets.
Q: How do I cancel my order?
A: Orders can be canceled within 24 hours of purchase. Please contact customer service to initiate the cancellation. No shipping charges will be applicable for cancellations within this time frame.
Shipping and Delivery
Q: What are your shipping options?
A: We offer Standard Shipping (5-7 business days) and Express Shipping (2-3 business days).
Q: How can I track my order?
A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Q: Do you offer international shipping?
A: Yes, we offer international shipping. Delivery times and costs vary based on the destination country.
Returns and Exchanges
Q: What is your return policy?
A: Items can be returned if they are unused, unwashed, and in their original condition with tags and packaging. Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Q: How do I return an item?
A: To return an item, contact our customer service team at support@vlooke.com or call us at +91-9310547981 for instructions. They will guide you through the process.
Q: Can I exchange an item?
A: Yes, exchanges are possible if the item is in stock. Contact customer service to initiate an exchange.
Product Information
Q: How do I know what size to order?
A: Please refer to our Size Guide for detailed sizing information and measurements.
Q: Are your products eco-friendly?
A: Yes, we are committed to sustainability and use eco-friendly materials in our products.
Q: How should I care for my VLOOKE clothing?
A: Detailed care instructions are provided on the product labels and our Care Instructions page.
Account and Support
Q: How do I create an account?
A: You can create an account by clicking on the “Sign Up” button on our website and filling in the required details.
Q: I forgot my password. What should I do?
A: Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Q: How can I contact customer support?
A: You can reach our customer support via email at support@vlooke.com, by phone at +91-9310547981, or through our live chat on the website.
We hope this FAQ page helps you with your queries. If you have any other questions, feel free to contact us!
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